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YBD Returns

Returns Policy

 

We extend our Returns Policy over the Christmas period. Online orders placed between 26 November and 21 December can be returned by Royal Mail or courier by 11 January. For orders  placed after 21 December, the normal 14 day returns period applies.

We are committed to making shopping at Young British Designers a pleasurable experience and naturally hope you are delighted with your order. If, for any reason, you are not completely satisfied you may request a return within 14 days of receipt of goods (see How To Make A Return). You then have a further 14 days to return your unwanted order.

If an item should be found to be defective on delivery please advise us immediately and return item within 14 days. 

Please note: all returned items must be in new, unused and saleable condition complete with all tags still attached, original packaging and boxes in perfect condition. We regret that, for reasons of hygiene, earrings cannot be returned.

Clients are responsible for return shipping charges. If there was a mistake on the part of YBD or if the item was faulty or damaged, customers will be reimbursed for both delivery and return shipping charges.

Please note that we do not accept liability for shipping loss or damage of returned goods. YBD will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs office.

We recommend you use a reliable postal service or courier that will provide you with a tracking number and insure you for the value of the goods whilst in transit, as the parcel will remain your own responsibility until it reaches us.

We reserve the right to refuse a refund in the event of a customer not making all reasonable efforts to allow our postal service or courier service to deliver in accordance with the terms and conditions. This also applies in the case of items which are returned to Young British Designers by the postal or courier service ('returned to sender') outside our specified returns time limit.

Please note that the customer is responsible for any costs relating to packages returned by our carriers as 'non-deliverable'. These items may also be subject to a handling charge.

How to return an item

  • To return an item, log into www.youngbritishdesigners.com/account/your-orders/ and select "RETURN AN ITEM" next to the order you wish to return. (Or download a returns form by clicking here, complete and email to returns@youngbritishdesigners.com )
  • Select the item you wish to return.
  • Complete the 'Reasons for return' box.
  • We will then send you an e-mail with all the appropriate information on how to return your parcel, including your Returns Number.
  • You must request to return your items within 14 days of receipt of goods and once you have been issued with your Returns Number we require that you ensure delivery to us within a further 14 days for UK and international orders. Please ensure the Returns Number is written clearly on the outside of the parcel (we have included space on your return address label to accommodate this).
  • Unfortunately, we cannot accept returned goods:-
    • Outside of the time frame described
    • If the item has been worn or where the tag has been removed
    • If the item isn't in the exact condition as when sent
    • If the shoebox is damaged in the case of footwear returns (please also use protective outer packaging)
    • Earrings cannot be returned for health and hygiene reasons.
  • In the case of UK returns a refund will be issued to the original card that was used for the purchase within 14 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding any and all related shipping or return courier costs (except where the right to cancel has been exercised when the advertised cost of standard delivery will also be refunded).
  • Where a return is being made from outside the UK a refund will be issued within 14 days of receipt of the return. This will include the full value of the items returned, but exclude any and all related shipping or return courier costs including but not limited to all import/export charges, clearance fees, levies and duties (except where the right to cancel has been exercised when the advertised cost of standard delivery will also be refunded). 
  • If you wish to exchange an item for a different size please email us and we will hold the alternative size for you (subject to availability).

Returns Address

Young British Designers
Diddington Farm
Diddington Lane
Meriden
CV7 7HQ
United Kingdom

(A pre-printed address label is included with the original order for your convenience.)

If you have any problems or concerns and would like to speak with someone at Young British Designers for advice or assistance, please e-mail with a clear contact telephone number indicating the most convenient time to call you back at returns@youngbritishdesigners.com

Extended Returns

If you’re worrying about buying a Christmas gift we can make it easy for you with our specially extended Christmas returns. All you need to do is contact Young British Designers by email (info@youngbritishdesigners.com) using the subject line ‘Christmas Gift’ stating your order number and that it is a Christmas Gift.

You will then have until midnight 31st December 2016 to request a Returns Number and until 13th January 2017 to return the item. All returns must fully comply with our standard Returns Policy.


T&C’s

- Extended Returns available on orders placed between 25th November 2016 and 1.30pm 22nd December 2016
- To qualify Young British Designers must be contacted within 24hours of the order confirmation by email (info@youngbritishdesigners.com) stating your order number and that it is a “Christmas Gift.”
- Returns number must be requested by midnight 31st December 2016 (see standard returns procedure).
- Any item returned under the Extended Returns offer, must be received at Young British Designers by 13th January 2017.
- All returns must fully comply with our standard Returns Policy

- Extended Returns on all Sale, and discounted items, including Future Vintage, can only be exchanged for a store credit note. Full price items can be exchanged for a different size (where available) a store credit or a refund.

- Please note all refunds and credits exclude cost of delivery and return - see full Terms and Conditions.