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SHIPPING TERMS AND CONDITIONS

Delivery Options

We are committed to sending your orders anywhere in the world and will do our utmost to ensure that we do this in the quickest, safest and most cost effective manner at all times.

Our delivery options can be found here. Please note that all deliveries must be signed for on arrival.

DHL are our worldwide shipping partner.

DHL - YBD Shipping Partner

UK Customers

  • Standard UK and Eire delivery (2-5 days) cost is £4.50
  • Next Day UK/Eire delivery cost is £7.50 - orders must be received by 1.30pm on the preceding day.
  • Please note that next day delivery does not include Saturday or Sunday. Orders placed on Friday before 1.30pm using the Next Day option will be delivered on Monday. Orders placed between 1.30pm Friday and 1.30pm Monday using the Next Day option will be delivered Tuesday.
  • Saturday delivery is available for £20. Ordes must be placed before 1.30pm Friday and use Saturday option. No Sunday delivery available.
  • All UK deliveries will be via DHL fully tracked delivery service. All delivery tracking details will be notified via email and/or SMS (if mobile telephone number provided). DHL features include: 1 hour delivery time slot, change the date of delivery, leave with a nominated neighbour, collect from your local DHL depot, full delivery details including the name of the driver and the position of your parcel in the delivery queue.

International Customers

  • All International orders will be dispatched by DHL details will be notified in the confirmation of despatch email.
  • Delivery to Europe £20
  • International Delivery to the Rest of the World £30 (surcharges may apply to some delivery destinations)
  • Delivery to the Russian Federation, Ukraine and India may be subject to a surcharge which will be advised and invoiced prior to despatch. Orders will be despatched when payment of the surcharge has been made. 
  • International orders will be sent DDU (Delivery Duty Unpaid) You will be liable for payment of any relevant import taxes and duties.
    Payment of these may be necessary to release your order from customs on arrival
  • We advise that tax and duties may not be refundable to NON-EU customers wishing to return items
  • Please note that you will be liable for any costs incurred as a result of non-delivery and/or return to Young British Designers.
  • We aim to speed your order to you as quickly as we can, however please be aware that you should allow between 2 and 7 working days from despatch.

General

  • Customers may be subject to standard fraud prevention checks.
  • A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery.
  • We are currently unable to deliver a PO box or freight forwarding address.
  • If you have any questions regarding shipping, please send an email to info@youngbritishdesigners.com
  • - For customers placing an order from Hong Kong VAT will be deducted from your order during checkout
  • Please note that currency conversions on youngbritishdesigners.com are calculated at +5% of the current mid-market rate. Customers may also incur currency conversion charges directly from their bank/credit card company which are outside of our control.

Christmas Delivery 2019

UK Customers

Place your orders by 1.30pm on 20th December for guaranteed pre-Christmas delivery.

Gift the wrong size or style? Return the item for an exchange or YBD credit by 7th January 2020.

Pre - Christmas:

UK Standard Delivery:

  • Last day for Standard delivery is 20th December. Orders must be received before 1.30pm.
  • Standard delivery orders received after 1.30pm on 23rd December will be despatched by 27th December.

UK Next Day Delivery:

  • Last day for Next Day delivery is 23rd December. Orders must be received before 1.30pm*.
    *NB: Please note that delivery will be attempted on the 24th but cannot be guaranteed due to volumes. Please allow enough time to order your gifts.

UK Saturday Delivery:

For delivery by Saturday 21st December, orders must be placed before 1.30pm Friday 20th December and have ‘Saturday Delivery’ selected as the delivery service required.


*NB: Please note that Saturday delivery is not always available across the country, or in remote areas.

Post- Christmas:

UK Next Day Delivery:

  • Next Day delivery will not be available between 31st December 2019 - 2nd January 2020.

UK Saturday Delivery:

  • For delivery by Saturday 28th December, orders must be placed before 1.30 pm Friday 27th December and have ‘Saturday Delivery’ selected as the delivery service required*.
    *NB: Please note that Saturday delivery is not always available across the country, or in remote areas.
  • Normal delivery options resume on 2nd January 2020.
  • Orders placed at weekends and on Bank Holidays will be processed for despatch on the next full working day.
  • Delivery method is at the discretion of Young British Designers. In such instances where Young British Designers upgrade a customer choice of Standard delivery to Next Day the customer will not be liable for any additional cost.

International Customers

Place your orders by 1.30pm UK time on Wednesday 18th December for guaranteed pre-Christmas delivery.

Gift the wrong size or style? Return the item for an exchange or YBD credit by 14th January 2020.

  • Europe and ROW - Orders received after 1.30pm Monday 23rd December will be despatched by Friday 27th December 2019.
  • No despatches will take place between 1.30pm Monday 23rd December and Thursday 26th December. Normal delivery options resume on 2nd January 2020.
  • Orders placed at weekends and on Bank Holidays will be processed for despatch on the next full working day.