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YBD Returns

How to return an item

  • Get a Returns Number: Log in to ‘My Account’ at youngbritishdesigners.com/account/your-orders and select “RETURN AN ITEM” next to the order you wish to return. Select the item you wish to return and complete the ‘Reasons for Return’ box. You will then receive an email with your Return Number.
  • Pack Your Items: Securely re-wrap your item(s) in the original packaging, remove the Young British Designers Address label from your Invoice and place it over Your address label on the box. Please ensure that you write your Returns number on this label. N.B. Please do not seal your package until the DHL driver has checked the contents and invoice.
  • DHL Process: In your box you will have received a DHL Returns Label*. Please affix this on the package ensuring that the previous delivery label is covered.
  • Book a Pick Up: To arrange collection of the parcel please call DHL on 0844 248 0844 and quote the Young British Designers Account number (listed on the Returns Label) – or visit www.dhl.com - you will need to enter your Waybill number, this is printed on your Returns Label.
  • Complete the pick-up. When the DHL driver arrives for the collection, hand him the second label. Please leave your package open so that it can be checked by the driver with your customer invoice. When it has been checked please seal the package securely.

Please note: You do not need to add insurance when booking a return, all goods in transit are covered by a separate policy. If you need any assistance please see our Returns Policy or contact Customer Care at returns@youngbritishdesigners.com.

*Don’t have a returns label? Then you will need to complete your DHL airway bill with all the required information. Call DHL on 0844 248 0844 to arrange a collection. You will need your account number - this is printed on the DHL airway bill.

 

GUEST CHECK OUT

If you wish to Return an item and you checked out as a Guest either:

  • Follow the link in your order confirmation email to create an account and then follow Step 1 to create a Returns Number.
  • If you do not wish to create an Account, please contact info@youngbritishdesigners.com to arrange the return. Please note that no returns number will be generated for Guest Check outs.

Returns Policy

We hope you’ll love your order, but if it isn’t quite right returning to us is easy. You can return unworn item(s) to us within 14 days of receipt for a full refund; your statutory rights are not affected. This service is free for all returns within the UK for Young British Designers Account Holders. For Europe and the rest of the world the returns charge will be the same as the original shipping charge provided our returns policy and process is followed. This will then be deducted from your refund amount.

In the event that Free Shipping has been applied to the order a return fee of £12 for Europe and £20 for the rest of the world will be deducted from the refund amount.

The item(s) should be returned unused and in perfect condition, with all tags still attached. Any additions, including charms and dust bags, should be included in your return. All returns should be sent back to us in their original packaging. Returns that are damaged may not be accepted and may be sent back to the customer.

Unfortunately, we cannot accept returned goods:

  • If the item has been worn or the tags has been removed
  • If the item isn't in the exact condition as when sent
  • Earrings cannot be returned for health and hygiene reasons.

 

Christmas 2018 Extended Returns

If you're worrying about buying a Christmas gift we can make it easy for you with our specially extended Christmas returns. All you need to do is contact Young British Designers by email (info@youngbritishdesigners.com) using the subject line 'Christmas Gift' stating your order number and that it is a Christmas Gift. You will then have until midnight 31st December 2018 to request a Returns Number and until 6th January 2019 to return the item. All returns must fully comply with our standard Returns Policy.

Please note all items returned in the extended returns period, but outside the normal 14 days (see Returns Policy), will be credited with a YBD credit note. If the product is faulty our usual returns policy applies

T&C's
- Extended Returns available on orders placed between 23rd November 2018 and 1.30pm 21st December 2018
- To qualify Young British Designers must be contacted within 24 hours of the order confirmation by email (info@youngbritishdesigners.com) stating your order number and that it is a 'Christmas Gift'
- Returns number must be requested by midnight 31st December 2018 (see standard returns procedure)
- Any item returned under the Extended Returns offer, must be received at Young British Designers by 6th January 2019
- All returns must fully comply with our standard Returns Policy
- Items returned during the extended returns period, but outside the normal 14 days (see Returns Policy) will be credited with a YBD credit note. If the product is faulty our normal policy applies

Refunds

All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days from the date we receive a return; this is due to our processing and quality control practices, and the varying processing times between payment providers.

Exchanges

If you wish to exchange an item for a different size please email us at orders@youngbritishdesigners.com and we will hold the alternative size for you (subject to availability).

Returns Address

Young British Designers
Diddington Farm
Diddington Lane
Meriden
CV7 7HQ
United Kingdom

(A pre-printed address label is included with the original order for your convenience.)

If you have any problems or concerns and would like to speak with someone at Young British Designers for advice or assistance, please e-mail with a clear contact telephone number indicating the most convenient time to call you back at returns@youngbritishdesigners.com