How to return an item
- Get a Returns Number: Log in to ‘My Account’ at youngbritishdesigners.com/account/your-orders and select “RETURN AN ITEM” next to the order you wish to return. Select the item you wish to return and complete the ‘Reasons for Return’ box. You will then receive an email with your Return Number.
- Pack Your Items: Securely re-wrap your item(s) in the original packaging, remove the Young British Designers Address label from your Invoice and place it over Your address label on the box. Please ensure that you write your Returns number on this label.
- Royal Mail Process: Visit http://www.royalmail.com/track-my-return/create/5327 and complete your details. Royal Mail will then send an email with a Returns Label which you can print at home and arrange a collection, or a QR code which you can take to any Post Office and the label will be printed for you.
If you need any assistance please see our Returns Policy or contact Customer Care at returns@youngbritishdesigners.com.
Guest Check Out
If you wish to Return an item and you checked out as a Guest either:
- Follow the link in your order confirmation email to create an account and then follow Step 1 to create a Returns Number.
- If you do not wish to create an Account, please contact info@youngbritishdesigners.com to arrange the return. Please note that no returns number will be generated for Guest Check outs.